British Airways ruined my Christmas

Thu, 23 Dec 2010 00:29:39 +0000

To be clear I don’t blame BA for having to cancel flights into Heathrow when the airport cannot run at full capacity. That is certainly not their fault, you can’t change the weather (though you could buy more snowploughs!). What annoys me is their incompetent response to the situation and then their attempts at being nice with fakey emails from the CEO.

I wanted to go and see my family for Christmas this year. We were booked on a direct flight from San Francisco to Heathrow that was due to leave about 4 hours from now but due to the snowstorms in the UK it has been cancelled. The first we heard about it was an email from my dad at 9:30am yesterday morning, he had been keeping track of the flight status better than us. I don’t understand this. They have my contact details so why wasn’t I the first to hear about the cancellation the moment it went up onto the website. In fact I finally got an email from BA about it at 3pm, at least five and a half hours after it went onto the website. The email contained this boldfaced lie:

christmas on Oxymoronical

British Airways ruined my Christmas