Hey Dreamhost, we use tabs now

I’ll be honest, this post isn’t about Mozilla or even really anything Mozilla related (beyond the fact that it is about a poor web application). However I know that lots of people in the Mozilla community use Dreamhost as their webhost and I figure some of them might want to know to watch out for this and avoid getting into the same mess that I did so I’ll include it in planet feed anyway.

The problem is with Dreamhost’s Web Panel, the service that customers use to administer their web hosting packages. It turns out that certain parts of this panel can’t cope with the idea of you accessing it from multiple tabs or windows at the same time. If you try opening the web hosting settings for more than one domain in different tabs, only the last one you opened will actually work as you expect. Yep, they are remembering, server side, which domain you are editing the settings for.

This wouldn’t normally be the end of the world. I could accept it if there was some error message or it just failed to save the settings for one of the domains it wasn’t expecting. Sadly the panel is not that clever. Instead, no matter which domain’s settings you try to save it always overwrites the domain that was last opened. The panel does subsequently tell you the real domain that it saved the settings for (with a nice green tick to emphasise that everything is fine!) if you are careful enough to read the full message but of course by then the domain’s old settings are gone.

I discovered this when trying to make a change to one of my domains blew away the settings for my secure server, including the ssl keys. Thankfully they were recovered but this sort of thing really shouldn’t happen at all. It seems pretty absurd to me that a modern web application can exist that doesn’t seem to take tabs into account at all.

It’s a shame really because for the most part Dreamhost are the best webhosts I’ve ever used and their panel is very easy to use. Dreamhost’s support team have told me that this is a limitation of the web panel and it should only be used in one window, though there don’t seem to be any warnings about this anywhere. I hate to make sweeping statements like “Surely it would be easy to…” because it bugs me whenever anyone says the same about Firefox, but happily overwriting your settings (and calling it a success) seems like something that should be avoided at all costs.